Payment & Refund Policy

How payments work

Online payments are processed securely by Stripeon Stripe’s hosted checkout page. We never see or store your full card details. You may also pay by other methods we arrange with you directly.

What you are paying for

The amount you enter on the payment page is for services quoted or rendered by Clear The Deck Junk Removal, LLC. Please enter the amount from your estimate or invoice. Any price given before an on-site assessment is an estimate, not a binding quote, as described in our Terms of Service.

Receipts

After a successful payment, Stripe emails a receipt to the email address provided at checkout. If you do not receive one, contact us and we will help.

Refunds

• If you believe you were charged in error or are not satisfied, contact us promptly and we will work with you in good faith.
• Approved refunds are returned to your original payment method. Stripe and your bank may take several business days to post the refund.
• Refunds for completed work are considered case by case, based on the services already performed.

Disputes and chargebacks

If something is wrong with a charge, please reach out to us first at admin@clearthedeck.org or (847) 970-8915. We would rather make it right directly than through a bank dispute.

Pricing

Final pricing for a job is determined on site and confirmed with you before the work begins, as described in our Terms of Service.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the most recent version.